REFUND & CANCELLATION POLICY

Cancellations must be submitted by email. Refunds depend on how many days before departure you cancel and on third-party non-refundable costs; standard slabs are provided below. Company-initiated cancellations due to force majeure will offer refunds or rescheduling options.

 

1. How to Cancel

All cancellation requests must be made in writing via email to support@travelbindass.in. The cancellation date is the date the email is received by us.

2. Standard Customer Cancellation Slabs

(Apply these to the advance payment/total depending on your internal policy. Below is a recommended, clear structure — adjust percentages if you prefer other terms.)

  • 30 days or more before departure: refund 80% of the advance (after deduction of any irrecoverable third-party costs).
  • 15–29 days before departure: refund 50% of the advance.
  • Less than 15 days / No-show: No refund.

Note: For peak seasons, festivals, group bookings or chartered services different (stricter) slabs may apply. These will be communicated at booking.

3. Third-Party and Non-Refundable Costs

Any non-refundable third-party charges (hotels, permits, intercity transport) will be deducted from refunds. Booking amounts retained by suppliers are outside our control.

4. Company Cancellation & Rescheduling

If we cancel for operational reasons (insufficient bookings, supplier failure) or due to force majeure (natural calamity, governmental restriction), we will offer either:

  • A full refund; or
  • An option to reschedule to an alternative date or package.

5. Processing Time & Method

Approved refunds will be processed within 10–15 working days from cancellation approval and returned by the same payment method used for booking (or an alternative mutually agreed method). Transaction or bank charges may be deducted.

6. Credit Notes / Vouchers

Where a full cash refund is not possible due to supplier constraints, we may offer credit notes or vouchers with defined validity; details will be communicated at the time.

7. Group Tours, School Excursions & Special Events

Group bookings and school excursions may have bespoke cancellation terms documented in the group contract. Please check group-specific terms at the time of booking.